Do you have a physical location?
We mainly operate online which helps us extend our competitive prices to our clientele. We recognize the value of a personal touch and building relationships within our community so now you can also shop at our pop ups. Sign up for our newsletter to stay updated on our latest offerings and events and receive 10% off on your first online order.
Just remember, whether you shop online or in-person, all our apparel is made to your measurements, COMPLIMENTARY because a great fit is everything!
How do I view my order?
You may view your orders in the ‘Order History’ tab within the ‘Account Details’ menu.
How do I change my order?
We will do our best to accommodate any changes to your order as long as it’s within a 24 - hour timeframe from the time of purchase. Please contact us with details regarding your request at email@example.com or simply chat with customer service by clicking on the ‘chat’ bubble at the bottom right of our website.
Where do we ship?
We are a global provider. Shipping is available in the U.S. and over 150 international locations.
How much is shipping & handling?
In order to avoid any surprises and provide an affordable experience to all our clients, we charge a flat rate shipping & handling fee for both U.S. and international clients. Our rates are listed below:
U.S. shipping & handling - $39.99
International shipping & handling - $59.99
What payment methods does bisouNYC accept?
bisouNYC accepts Visa, Mastercard, American Express and Discover. Some cards may require authorization from the issuing bank.
When will I be charged?
If you paid by credit card, debit card, payment will be taken immediately.
In which currency can I make my payment?
We accept payments in multiple currencies for the convenience of our international clientele.
Who is responsible for applicable duties and tax?
For shipment to all countries besides the U.S. and India, clients are responsible for applicable import duty and taxes
Is it safe to use my credit/debit card on bisouNYC?
bisouNYC accepts payments through a secure online server as our client’s privacy is top of mind for us. We have integrated one of the best payments solution providers to give a secured shopping experience.
Do you offer customizations?
Do you offer customizations?
Please contact us with the outfit and customizations you have in mind and we will try to facilitate your request. Please note, for color customizations there may be a variance in the final result of the color as this is a handmade process.
What is your return policy?
We are not accepting returns at this time however we will work with you to resolve any issues. All our apparel is made on order. For issues regarding color, please note, there may be a variance due to studio lighting or appearance on different devices used to view our website. For color customizations there may be a variance in the final result of the color as this is a handmade process. As you can imagine, it would be difficult to accept a return on apparel made specifically for you to your measurements and customizations.
Do you offer exchanges?
We are not accepting exchanges at this time however we will work with you to resolve any issues with your order. All our apparel is made on order. As you can imagine, it would be difficult to accept an exchange on apparel made specifically for you to your measurements and customizations.
Do you accept cancellations?
All sales are final.
When will I receive my order?
Shipment times vary by item. Refer to ‘Shipping’ on the individual product page to determine the approximate time.
Do you offer rush delivery?
We can usually accommodate rush orders at no additional cost. You can either chat with us on our website or send us an email to confirm if we can accommodate your specific timeline. You can also check out the 'Get It Quick' section, for items guaranteed to be delivered in about 2 weeks or less.
How do I unsubscribe from your mailing list?
You may change your subscription choice on the ‘Newsletter' tab within the 'Account details’ page
Do you offer styling services?
We offer complimentary styling services from industry experts. Please contact us at firstname.lastname@example.org for additional information regarding styling services of bisouNYC merchandise