How do I view my order?
You may view your orders in the ‘Order History’ tab within the ‘Account Details’ menu.
How do I change my order?
We will do our best to accommodate any changes to your order as long as it’s within a 24 - hour timeframe from the time of purchase. Please contact us with details regarding your request at firstname.lastname@example.org or simply chat with customer service by clicking on the ‘chat’ bubble at the bottom right of our website.
Where do we ship?
We are a global provider. Shipping is available in the U.S. and over 150 international locations.
How much is shipping & handling?
In order to avoid any surprises and provide an affordable experience to all our clients, we charge a flat rate shipping & handling fee for both U.S. and international clients. Our rates are listed below:
U.S. shipping & handling - $39.99
International shipping & handling - $59.99
Can I consolidate my orders?
If you’ve placed multiple orders in a relatively short period of time, please let us know. Help us move towards our goal of becoming a sustainable business by sending us an email at email@example.com. We will try and consolidate your orders for shipping.
What payment methods does bisouNYC accept?
bisouNYC accepts Visa, Mastercard, American Express and Discover. Some cards may require authorization from the issuing bank.
When will I be charged?
If you paid by credit card, debit card, payment will be taken immediately.
In which currency can I make my payment?
We accept payments in multiple currencies for the convenience of our international clientele.
Who is responsible for applicable duties and tax?
For shipment to all countries besides the U.S., clients are responsible for applicable import duty and taxes
Is it safe to use my credit/debit card on bisouNYC?
bisouNYC accepts payments through a secure online server as our client’s privacy is top of mind for us. We have integrated one of the best payments solution providers to give a secured shopping experience.
What is your return policy?
We are not accepting returns at this time however we will work with you to resolve any issues with your order.
Do you offer exchanges?
We are not accepting exchanges at this time however we will work with you to resolve any issues with your order.
Where do you ship?
bisouNYC ships to over 150 countries. Use the dropdown menu in the checkout process to determine if we ship to you.
When will I receive my order?
Shipment times vary by item. Refer to ‘Shipping’ on the individual product page to determine the approximate time.
Do you take orders for products found through social media/press which ARE NOT currently on bisouNYC?
If we carry the designer’s brand, please send us an email to firstname.lastname@example.org and include a picture.
How do I unsubscribe from your mailing list?
You may change your subscription choice on the ‘Newsletter' tab within the 'Account details’ page
Do you offer styling services?
We offer complimentary styling services from industry experts. Please contact us at email@example.com for additional information regarding styling services of bisouNYC merchandise