Privacy Policy
bisouNYC LLC ('we', 'our', 'us') respects the privacy rights of its online
visitors ('you', 'your', 'yours') and recognise the importance of protecting
the information collected about them. We provide this statement (the
"Privacy Policy") to help you to understand what we may do with any
personal information that we obtain from you. This Privacy Policy guides how we
collect, store, and use the information that you provide us with.
By providing your personal
information to us, you signify your acceptance of this Privacy Policy and agree
that we may collect, use, and disclose your personal information as described
in this Privacy Policy. This Privacy Policy is incorporated into, and part of,
the Terms and Conditions which govern your use of the website maintained and
operated by bisouNYC (the "Site"). We will use your information
only for the purposes set out below.
Although we are committed
to maintaining your confidence and trust in all of our activities with you,
this Privacy Policy does not govern our collection or use of data about you
through channels other than the Site.
Please exit the Site
immediately if you do not accept this Privacy Policy or are accessing the Site
in a country or other territory where use of the Site is not permitted.
We may need to update this
Privacy Policy from time to time. We recommend that you regularly check this
page to ensure that you have read the most recent version.
Legal purchase age
If you are under 18, we
require that you inform a parent or guardian about bisouNYC's Privacy Policy
and Terms and Conditions as well as requiring their consent to the Privacy
Policy and Terms and Conditions before registering or placing and order
with bisouNYC.
Types of information
collected
The following information
is provided by bisouNYC to enable our online visitors to be fully informed
of our Privacy Policies. The Site collects certain information when you
interact with the Site. For example, the Site may collect "Personal
Information" which is data that can be used to identify an individual, as
defined by applicable law. The Site may also collect data that does not
identify you specifically. The following is a list of data that we may collect
and process about you:
•
1. Information that you
provide by filling out forms on the Site. This includes information you provide
when you register to use the Site; subscribe to any services offered on the
Site including but not limited to interactive services (such as blogs, chat
rooms, message boards, or other user forums); enter a competition or promotion
sponsored by bisouNYC; complete a survey; or report a problem with the
Site.
•
2. Your correct date of
birth, which we may require that you submit accurately to ensure that you do
not access the Site if you are not of a legal age to purchase items offered for
sale on the Site.
•
3. Any information you may
provide when you contact us or send us a correspondence.
•
4. Details of any
transactions you carry out through the Site including the placement of any
orders by you.
•
5. Details of your visits
to the Site including but not limited to, your computer's IP address, your
account password information, page interaction information, traffic data,
location data, weblogs, and other data about the resources that you access.
•
What personal information do
we collect from you and how?
bisouNYC collects personal
information in several ways when you place an order or register for a service
offered by bisouNYC. If an order is placed with us, we need to hold
personal information including your name, email address, phone numbers, home
address, shipping and credit/debit card billing address(es) so that we can
process and fulfill your order. We only save credit/debit card information for
those customers that have registered on the Site. Saved card details will never
be shared with third parties and will only be used to process your order, using
our payment partner's systems. We may also obtain information as a result of
authentication or identity checks. Sometimes we may ask for your telephone
number. This number may be given to our courier for delivery services. These
details allow us to process your order and to let you know the status of your
order.
In addition, our Live Chat
provider stores all chat conversations for 13 months. These transcripts are
only accessed by bisouNYCfor training purposes so we can enhance the service we
provide. To receive a copy of your chat conversation, email info@bisounyc.com.
Use of cookies on our website
In common with many
websites, we use "cookies" to help us gather and store information
about visitors to our Site. A cookie is a small data file that our server sends
to your browser when you visit the Site. The use of cookies helps us to assist
your use of certain aspects of the Site. You can delete cookies at any time or
you can set your browser to reject or disable cookies. Unless you have adjusted
your browser setting so that it will refuse cookies, our system will issue
cookies when you log on to the Site.
We may use information
from cookies for the following purposes:
•
1. Traffic monitoring, for
example, the IP address from which you access the Site, the type of browser and
operating system used to access the site, the date and time of your access to
the site, the pages you visit, and the Internet address of the website from
which you accessed our Site.
•
2. To recognize repeat
visitors for statistical/analytical purposes.
•
3. Anonymous tracking of
interaction with online advertising, for example, to monitor the number of
times that a banner ad is displayed and the number of times it is
clicked.
We may connect the
information that we collect through cookies with other Personal Information
that you provide to us. Such purposes are:
•
1. To customize or
personalize your experience of the Site; for example, so that we can greet you
on the site by name.
•
2. For transactional
purposes, such as credit/debit card sales.
•
3. To monitor your use of
the Site in order to make our communications with you as relevant as possible;
for example, by sending you email communications relevant to the parts of the
Site that you visit most often or by letting you know about features of the
Site that you have not accessed previously.
We may compile and report
to third parties (such as advertisers) aggregate statistics about our users in
terms of numbers, traffic patterns and related site information. If you choose
not to receive cookies, you may still use most of the features of our website,
including the ability to purchase items.
How personal information may
be used, including anyone it might be shared with
bisouNYC may use your
personal information for the processing of orders, payments and to provide you
with a personalized shopping experience. We will also use your details to
fulfill and deliver your orders and manage your account. Personal Information
that you provide may be disclosed to a credit reference or fraud prevention
agency, which may keep a record of that information. Where there is a legal
obligation to do so, we may disclose your information to any relevant
regulatory body.
When you register
with bisouNYC, we do collate information about Site traffic, sales, wish
list, and other commercial information which we may pass on to third parties
but this information does not include any information which can identify you
personally. We strive to limit use of your information to those offers that we
think you would appreciate receiving. Finally, we may use your personal
information for our internal marketing and demographic studies, together with
non-personal data to monitor customer patterns so we can consistently improve
our site design to better meet our visitors' needs. If we change our policy on
disclosure to others, we will inform you and give you the choice of opting out.
In addition to disclosures
identified in the purposes above, from time to time we may disclose Personal
Information to Our service providers and subcontractors, including our
affiliates, retained to perform functions on our behalf or to provide services
to us, such as warehousing and delivery; marketing and advertising; data
processing; software development; website hosting and management; information
technology and office services; legal, accounting, audit and other professional
service providers; and further, provided such service provider does not
collect, use or disclose the personal information for any purpose other than to
perform such functions or to provide services to us or as otherwise required by
law.
Unaffiliated service
providers with whom bisouNYC may subcontract, including website
hosting companies, fulfillment companies and other third party service
providers.
The prospective seller or
buyer of bisouNYC's business or assets, including
where bisouNYC or substantially all of bisouNYC’s assets is
acquired by a third party, in which case personal data held by it about its
customers will be one of the transferred assets.
If we are under a duty to
disclose or share your personal data in order to: comply with any legal or
regulatory obligation; respond to inquiries or requests from public authority;
enforce or apply the bisouNYC Terms of Use and other agreements;
permit us to pursue available remedies or limit the damages that we may
sustain; or protect the rights, property, safety or security of bisouNYC,
our employees, agents, contractors, customers, the visitors of the Site or
others. This includes exchanging information with other companies and
organizations for the purposes of fraud protection and credit risk reduction.
OPT-IN and OPT-OUT provision
When you register, you
will be given the option to opt-out of subscribing to our regular update
service.
At all times, we will
offer you the opportunity to opt-out of any service to which you have
subscribed. Any email we send you will contain an easy automated opt-out link
so that you can opt-out of that particular mailshot. Simply follow the
indications in the email. Alternatively you can change your email preferences
or opt out of all emails by logging into My Account. To opt out of direct mail
service or updates, please contact bisouNYC customer care representative by
email at info@biounyc.com. It is
not our current policy to share our customers' personal details with third
parties other than as stated herein.
Should you choose to have
your name and personal data removed from our database altogether, you can do so
by sending an email to info@bisounyc.com.
How you can access and, if
necessary, change the personal information bisounyc maintains
If for any reason you are
concerned that the personal information held by bisouNYC is not correct,
please visit the website and, after logging into the site using the “Login"
menu on the home page, your personal information will be made available for
review and change in the "My Account" section. Only you or, upon your
request, the Customer Care department, may access your personal data from the
website using your password and User ID. Information may be changed online
within My Account, Address Book, and My Email Preferences. You can change or
delete saved credit/debit card details each time you make a purchase. You will
also be able to delete saved credit/debit card details by adding or editing a
shipping/billing address. If you change your billing or shipping address while
your order is still being processed, the order will be re-processed through
security validation checks. If you prefer, you may contact us by email at info@bisouNYC.com and we will amend your
personal details.
Safeguarding your personally
identifiable information
Because we are a global
company, the data that we collect from you may be transferred to, and stored
at, a destination outside the United States. Data we collect may also be
processed by staff operating outside the US who work for us or for one of our
suppliers or service providers. Such staff may be engaged in, among other
things, the fulfillment of your order, the processing of your payment details
and the provision of support services. By submitting your personal data, you
agree to this transfer, storing or processing. We will take reasonable steps to
ensure that your data is treated securely and in accordance with this Privacy
Policy.
Where we have given you
(or where you have chosen) a user identification code, password or any other
piece of information as a part of a registration scheme or a security procedure
to enable you to access certain parts of the Site, you are responsible for
keeping this password confidential. We ask you not to share a password with
anyone. In particular, you should not share your password with anyone who is
not of legal age to enter into contracts and purchase goods in the country or
other territory in which you are located or are accessing the Site, or to
anyone in a country or other territory where use of the Site is not permitted.
We will only collect
personally identifiable information to the extent deemed reasonably necessary
to serve you in view of our legitimate business purposes as set out above, and
we will use and maintain appropriate safeguards to ensure the security,
integrity and privacy of the information you have provided us with. When you
place an order or access your account information, we use a 128-bit Secure
Socket Layer (SSL) encryption which encrypts your information before it is sent
to us to protect it from unauthorized use. In addition, we will take reasonable
steps to ensure that third party business partners to whom we transfer any data
will provide sufficient protection of that personal information. Unfortunately,
the transmission of information via the Internet is not completely secure.
Although we will do our best to protect your personal Information, we cannot
guarantee the security of the data you transmit to the Site; any transmission
is at your own risk. Once we have received your information, we will use
reasonable efforts to try to prevent unauthorized access.
In the unlikely event that
we believe that the security of your Personal Information in our possession or
control may have been compromised, we may seek to notify you of that
development. If a notification is appropriate, we would endeavor to do so as
promptly as possible under the circumstances, and, to the extent we have your
email address, we may notify you by email.
Links
The Site may contain links
or references to other websites outside of our control. Links to other websites
may use our Site logo or style as a result of a co-branding agreement. These
websites may send their own cookies to you and may collect data and make use of
that data in ways that this Site would not. Please be aware that we have no
control over these websites and our Privacy Policy does not apply to these sites.
We encourage you to read the Privacy Policies and terms of use linked or
referenced in the websites you enter.
As required, this Privacy
Policy may be supplemented by additional legal requirements in jurisdictions
where we conduct business. Nothing in this Privacy Policy or otherwise will
create, or add to, any right or claim (whether legal, equitable or otherwise)
that any individual or person may have at law or otherwise against bisouNYC or
any third party or any of their respective directors, officers, employees,
agents or representatives; nor will the existence of this Privacy Policy or its
application impose or add to any obligations or liability upon bisouNYC does
not already otherwise have under law.
Where and how to ask
questions or file complaints
If you require further
information about our Privacy Policy, please go to the help section of the web
site where frequently asked
questions (FAQ's) are answered, if you require more information
please go to the Contact Us section of the web site and send an e mail to the
relevant bisouNYC department.
Your Consent
By visiting www.bisouNYC.com, you are accepting and
consenting to the practices described in this Privacy Policy and the Terms and
Conditions.